My experience combines technical operations, customer delivery, project coordination and hands-on infrastructure deployment. I’ve worked across both internal technical leadership and customer-facing operational roles, managing projects from initial consultation through to delivery and ongoing support.

Daily Operations Management

  • Coordinating day-to-day technical operations across multiple concurrent projects
  • Managing scheduling, workflows and resource allocation
  • Overseeing field technicians, project delivery and customer communication
  • Prioritising urgent technical issues and operational tasks
  • Managing supplier ordering, logistics and installation coordination

Customer Relationship Management

  • Managing customer relationships from initial enquiry through to project completion
  • Conducting on-site consultations and technical assessments
  • Explaining technical solutions in clear, non-technical language
  • Providing ongoing post-installation support and customer follow-up
  • Building long-term customer relationships through reliable service delivery

Technical Project Delivery

  • Delivering internet, networking, Wi-Fi, Starlink and CCTV projects across residential and commercial environments
  • Coordinating installations ranging from small residential jobs through to commercial projects exceeding $20,000
  • Managing project scopes, timelines, quoting and implementation planning
  • Overseeing infrastructure upgrades, migrations and operational improvements
  • Coordinating between customers, suppliers and technical teams to ensure smooth delivery

Process & Workflow Improvement

  • Implementing operational systems and workflows to improve efficiency and visibility
  • Rolling out Jira workflows, automation and project tracking systems
  • Improving deployment, support and communication processes across teams
  • Developing internal systems and operational tooling to streamline day-to-day work

Team Coordination & Leadership

  • Coordinating multidisciplinary technical teams across infrastructure, support and development
  • Managing project handovers, task allocation and workflow prioritisation to team members
  • Supporting onboarding, process documentation and operational consistency
  • Working closely with customers, road technicians, developers, support staff and external vendors